Refund Policy

This Shipping Policy explains how artwork purchases are processed, packed, and delivered by The Painted Feather.

For ready-to-ship artwork:

• Orders are typically processed within 5–10 business days.

• Additional handling time may apply for oversized bronze sculptures or specialty crating.

For commissioned pieces:

• Shipping timelines will be discussed during the commission process.

• Delivery occurs only after final approval and full payment.

Bronze sculptures require secure and protective packaging.

We use:

• Professional-grade materials

• Custom foam supports

• Wooden crates (for large sculptures)

• Insurance to protect against carrier damage

Packaging costs may vary depending on artwork size and weight.

We may ship via:

• UPS

• FedEx

• Freight carriers (for oversized works)

Tracking information will be provided by email once the item has shipped.

Shipping cost depends on:

• Weight

• Dimensions

• Destination

• Crating requirements

A shipping quote may be provided before purchase or commission finalization.

International shipping may be available. Customers are responsible for:

• Customs duties

• Import taxes

• Brokerage fees

• Country-specific restrictions

We are not responsible for delays caused by customs or international transit issues.

If artwork arrives damaged:

1. Photograph the package and item immediately.

2. Notify us within 48 hours at [Insert Email].

3. Retain all packaging for carrier inspection.

We will assist you in filing a shipping insurance claim.

We are not liable for:

• Delays caused by carriers

• Incorrect addresses provided by the customer

• Carrier strikes or transit interruptions

If a shipment is lost, we will initiate a claim with the carrier.

For shipping questions, contact:

The Painted Feather Email: paintedfeatherz@gmail.com